How do you handle quality discrepancies or damaged glass upon delivery?

Your designs stay yours. For every custom project we sign a Non-Disclosure Agreement (NDA) before drawings are exchanged, and we treat your shop drawings, specifications, finishes and project details as strictly confidential. They are never shared with third parties or reused for other clients, and access is limited to the project team that needs it. Because our processing is in-house, sensitive files do not leave our controlled environment, and our digital systems log who touched what.

If your procurement rules require a specific NDA format or additional clauses such as IP assignment or regional exclusivity we will adopt it. Protecting client confidentiality is simply part of being a trustworthy manufacturing partner, especially on bespoke facades and branded interiors.

Sustainability is practical for us, not a slogan. We promote energy-efficient buildings by supplying Low-E and insulating glass that cuts heating and cooling loads, and our fire-rated and safety ranges extend building lifespan. Inside the plant we recycle water used in grinding and polishing, monitor energy use through our digital systems, and dispose of waste glass per local environmental rules.

As a high-tech deep-processor we also avoid the extra freight and rework that come from outsourced, inconsistent batches, lowering the embedded carbon of each delivered order. Choosing durable, high-performance glazing from a single accountable source is itself a lower-impact path less breakage, less replacement, less waste over the building's life.

We stand behind our glass with clear, written coverage. Insulated glass units carry a 5-year warranty against seal failure and fogging, while tempered, laminated and mirror products are covered for 2 years against manufacturing defects, all under normal use and handling. Should a warranted issue appear, we investigate the root cause, review the batch records we keep for every order, and resolve it through replacement, repair or a credit note so your project is not left exposed.

Our after-sales department follows a defined workflow and stays in close contact throughout. Because we control production in-house and retain traceability, warranty claims are fast to verify often far quicker than with suppliers who outsource their processing.

We only source float glass from top-tier makers with proven consistency such as Xinyi and CSG so quality begins upstream. Before any processing starts, every incoming batch is visually inspected for bubbles, scratches, inclusions and colour distortion, and we verify the batch number and mill certificate to confirm the chemical composition matches our performance spec.

Suspicious or off-tolerance sheets are rejected at the gate, never carried into production. This incoming check is the first tier of our three-tier QC under ISO 9001, feeding straight into MES traceability so each finished unit links back to its raw lot. Combined with in-process and final inspection, it is why colour, flatness and strength stay uniform across a whole container or across many containers in a multi-phase project.

Yes. Our engineering team designs every specification to meet the standards your project must satisfy, and we hold the certifications to prove it. As stated on our official site, all our products strictly comply with UK Building Regulations and EU EN standards, and we are certified to ISO 9001:2015, CE (EN 12150) and China's national 3C standards across the full range.

For North American and European references, we align key products with ASTM C1036 (Flat Glass), ASTM C1048 (Heat-Treated Glass) and EN 12600 (Impact Testing), with EN 12150 covering thermally toughened glass and EN 14449 covering laminated glass under our CE scope. We keep master test data and can issue complete third-party test reports and certification documents on request to support local building-permit approvals and project inspection.

Because all processing is in-house and digitally tracked, we can also tune parameters thickness, interlayer, argon fill and coating so the same product meets different code thresholds. Share your local code early and we will lock the right specification before sampling, avoiding rework later.